Analyst Report
Gartner® Report: 2022 Strategic Roadmap for IT Service Management
In this report, Gartner discusses positioning ITSM as an enabler of digital business to meet the evolving needs of a modern, increasingly remote workforce. You will learn five ways to start doing that right now.
Key insights:
- "Federate ITSM practices within product teams and centers of excellence to complement agile approaches."
- "Align IT support to the digital workplace by evolving the IT service desk to support a hub that facilitates collaboration, peer support and direct connections to product teams."
- "Unlock AITSM capabilities, including AI and automation functions, by optimizing ITSM practices first and then plan for continual hands-on curation."
Gartner® Report: 2022 Strategic Roadmap for IT Service Management
Gain insights for evolving your ITSM into an agile, collaborative practice.
Learn more: Download the analyst report today.
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