IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment
According to leading research group IDC, ITSM is at the forefront of digital transformation using machine learning to understand enterprise data, organize and route it accordingly.
"IT service management vendors are at the forefront of digital transformation, progressively adopting principles of service design and management, which enable organizations to adapt to the shifting balance between structured work and emergent work."
Download this report excerpt to find out why Micro Focus was named a Major Player in the IDC MarketScape for WW IT Service Management.
* IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment (doc #US46111920, March 2020)