IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment

According to leading research group IDC, ITSM is at the forefront of digital transformation using machine learning to understand enterprise data, organize and route it accordingly.

"IT service management vendors are at the forefront of digital transformation, progressively adopting principles of service design and management, which enable organizations to adapt to the shifting balance between structured work and emergent work."

Download this report excerpt to find out why Micro Focus was named a Major Player in the IDC MarketScape for WW IT Service Management.

* IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment (doc #US46111920, March 2020)

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.