OpenText™ Service Manager is scalable service desk software powered by machine learning, analytics, and automation. Proven, integrated, and easy to use, it provides a powerful ITSM platform for standardizing service delivery and support across the enterprise.
Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.
Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.
Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.
Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.
Automate the change and release management process from requests to validation.
Automate release build and deployment, create repeatable processes, and achieve fast ROI.
Large financial institution speeds up issue resolution times with Service Manager.
IT Operations
