SMAX Express |
SMAX Premium |
AMX |
Universal Discovery |
|
---|---|---|---|---|
Approvers Limit |
Unlimited |
Unlimited |
Unlimited |
N/A |
General ITSM |
||||
Incident Management |
||||
Knowledge Management |
||||
Request Management |
||||
Self-service Portal |
||||
Service Catalog |
||||
SLA Management |
||||
Problem Management |
||||
Change Management |
||||
Release Management |
||||
AI-powered Interactions and Multi-channel Engagement |
||||
Virtual Agent (MAX) |
||||
AI-based Smart Search, with suggestions |
||||
AI-based Analytics, Including Change Analytics and Hot Topic Analytics |
||||
AI-based Smart Email |
||||
AI-based Live Support |
||||
Mobile App (iOS, Android) |
||||
Productivity Capabilities |
||||
Dashboards |
||||
Integration Platform |
||||
Multi-language Support |
||||
Studio for Building Workflows and Apps |
||||
External Knowledge Bases Indexing |
||||
Orchestration |
Includes 2 concurrent workflows |
Includes 2 concurrent workflows |
Includes 2 concurrent workflows |
|
CMDB and Discovery |
||||
Federated CMDB |
||||
Hardware Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
|
Cloud Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
Optional |
Software Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
|
Discovery Dependency Mapping |
Optional |
|||
Automated Service Modelling |
Optional |
|||
ITAM |
||||
IT Asset Management |
||||
Contract Management |
||||
Vendor Management |
||||
Procurement Management |
||||
Financial Management |
||||
Software Asset Management |
Includes 50 licenses |
Includes 50 licenses |
||
Enterprise Service Management |
||||
HR Service Management |
||||
Marketplace Content |
||||
Project Management |
||||
Demand Management |